Privacy Policy

1. Information we collect

Depending on how you use the site, we may collect:

• Contact and identity details you submit (such as name, phone number, email, and age) when requesting an appointment or sending feedback
• Visit-related details you choose to share (such as department preference, doctor preference, or message content)
• Technical data such as browser type, device information, and general usage logs needed to operate and secure the website

2. How we use your information

We use personal information to:

• Process and confirm appointment requests
• Respond to enquiries, feedback, and grievance submissions
• Improve website usability, service quality, and hospital operations
• Meet legal, regulatory, and patient-safety obligations where applicable

3. Medical information

Any health-related details you voluntarily share through online forms are treated as confidential and used only for coordinating care or responding to your request. Online forms are not a substitute for clinical records maintained at the hospital.

4. Sharing of information

We do not sell your personal information. We may share information with authorized hospital staff and, where necessary, trusted service providers who support website or IT operations under confidentiality obligations. We may also disclose information if required by law or to protect patient safety and hospital rights.

5. Data security & retention

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, or misuse. Information is retained only as long as needed for the purposes described above, or as required by applicable laws and hospital policy.

6. Cookies & similar technologies

The website may use cookies or similar technologies that are necessary for basic functionality and performance. You can control cookies through your browser settings; disabling some cookies may affect site features.

7. Your choices

You may request access to, correction of, or deletion of personal information you have submitted through this website, subject to legal and operational requirements. Contact us at contact@linneahealthcare.in or +91 98 3608 3608.

8. Children’s privacy

Appointment requests for minors should be submitted by a parent or legal guardian. We do not knowingly collect personal information from children for marketing purposes.

9. Changes to this policy

We may update this Privacy Policy periodically. The “Last updated” date shows when the latest changes took effect. Please review this page from time to time.

10. Contact

For privacy-related questions, write to contact@linneahealthcare.in or visit Linnea Health, 43, G.T. Road (South), Howrah, West Bengal 711101.